2019-06-04
Event tech trends: AI, social and virtual formats
AI, social media and virtual formats changed how organisers reach attendees. The harder problem is still operational: the programme, the committee and the public site have to stay true.
The landscape moved. The meeting still has a pipeline.
AI, social platforms and virtual rooms changed the surface of events. Organisers can message attendees in Messenger, stream a keynote, or answer FAQ without printing a brochure. None of that replaces abstract intake, peer review or a timetable chairs can defend. Eventumbot is conference management software first; the event chatbot is how communication keeps up with that record.
AI is useful when it reads real data
A bot that cannot see the live agenda will hallucinate room numbers. Machine learning helps when profile, location and FAQ sit on the same event as the scientific programme. That is the Eventumbot bet: automate the predictable questions, escalate the rest to the info desk.
Social is a channel, not a source of truth
Attendees already live in messaging apps. Using those apps for notifications is sensible. Using them as the only programme is not. The public event website and the conference app should publish the same sessions the chatbot quotes.
Virtual and hybrid still need operations
Virtual rooms did not delete fee tables, authorship or conflicts of interest. If anything they made last-minute changes more visible. Conference software that already joins intake, review and the timetable is in a better position to add a chatbot or a stream link than a communications widget that never met the committee.